Omnichannel
One AI Employee, every channel.
Customers reach you however they prefer — a phone call, a text, a chat on your site, an email. KokuaOS runs the same AI Employee across all of them through a channel-adapter layer, so knowledge, verification, and governance stay consistent no matter the transport.
What Channels does
Voice
Natural phone conversations — the flagship channel, answering every call 24/7.
SMS & text
Two-way texting for confirmations, follow-ups, and full conversations.
Web chat
Answer questions and capture leads from a chat widget on your site.
Handle inbound email and send confirmations, summaries, and one-time passcodes.
Team channels
Reach the AI Employee from Microsoft Teams, Slack, and Google Chat for internal workflows.
One brain, every channel
The same knowledge, verification, and audit trail apply across every channel — configured once.
Where Channels fit
The channel layer sits in front of everything — a conversation designed in EasyFlow™, actions from EasyFunctions™, and Compliance Shield™ governance all work identically whether the customer called, texted, or chatted. Voice and SMS lead today, with web chat, email, and team channels expanding.
See it in your environment
See Channels in a live demo.
Walk through the platform with our team and see how it fits your stack.