AI Receptionist for Medical
The AI receptionist for medical offices.
Front-desk staff are stretched thin and hold times frustrate patients. KokuaOS answers every call, schedules visits, routes clinical requests correctly, and verifies identity before it ever shares protected health information.
The problem medical clinics know too well
Long hold times and abandoned calls
Patients give up waiting and either no-show or switch practices entirely.
Refill and result requests clog the line
Routine requests bury the front desk and delay the patients who need scheduling now.
After-hours triage is manual
Nights and weekends leave patients with voicemail instead of a clear next step.
Built for your calls
How it handles a clinic call
KokuaOS answers, schedules and reschedules appointments, captures refill and callback requests, and routes clinical matters to the right queue. Before sharing anything protected, it verifies the patient with a one-time passcode — and escalates to a nurse or staff member with full context when your rules require it.
- Schedules, reschedules, and confirms visits
- Captures prescription-refill and callback requests
- Verifies identity before disclosing PHI (HIPAA posture)
- Routes urgent clinical calls per your triage rules
Integrations
Connect the systems you use
Through EasyAPI™, you describe the software your medical clinic runs on and KokuaOS drafts the connection and actions for your review — so an AI Employee can work in your tools. Connections are configured per business.
Examples businesses ask us to connect
Shown as examples — connect the systems you use via EasyAPI™. How EasyAPI works →
Why not just an answering service?
Answering services take a message and bill per minute. KokuaOS books the work, verifies the caller, and updates your systems — at a flat, predictable cost.
AI receptionist vs. answering serviceMedical AI receptionist — FAQ
How does it protect patient privacy?
It treats caller ID as a hint only and verifies the patient with a one-time passcode before disclosing any PHI. Every disclosure is written to an audit trail, under a HIPAA posture with a BAA.
Can it handle refill requests?
Yes. It captures the request with the details your staff need and routes it to the right queue, so the front desk isn't tied up on routine calls.
Does it replace our clinical staff?
No. It handles scheduling and intake and hands clinical decisions to your team, escalating with a spoken summary whenever your rules call for a human.
Will it work with our EHR?
KokuaOS can connect to your scheduling systems and EHR through EasyAPI™ — you describe the system you use (for example, Epic or athenahealth) and it drafts the connection for your review. Integrations are configured per practice rather than pre-built, and EHR connections may involve an interoperability provider.
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