Call routing & transfer
Routing that listens, not a menu that recites.
Phone trees make callers do the routing. KokuaOS just asks what they need, understands the answer, and gets them to the right person — with a spoken summary so nobody repeats themselves.
Without KokuaOS
- “Press 3” menus callers hate and misuse
- Cold transfers where callers start over
- Urgent calls waiting behind routine ones
- Wrong-department transfers all day
With KokuaOS
- Callers just say what they need
- Warm transfers with a spoken summary
- Urgent calls escalated by your rules
- The right person, the first time
How it works
Frequently asked questions
How is this different from an IVR phone tree?
An IVR makes the caller navigate a menu. KokuaOS holds a short natural conversation, understands the request, and routes accordingly — including handling the request itself when no human is needed.
What is a warm transfer?
Before connecting the caller, KokuaOS briefs the recipient with a spoken summary — who's calling, what they need, what's already been verified — so the caller never repeats themselves.
Can it prioritize urgent calls?
Yes. You define what urgent means for your business, and those calls jump straight to the right person or on-call line, any hour.
Get started
Meet your first AI Employee.
See how KokuaOS answers every call, books the work, and hands off to a human when it should.