AI Receptionist for Property management
The AI receptionist for property management.
Tenant calls don't keep office hours — maintenance emergencies, rent questions, and leasing inquiries land at all hours. KokuaOS answers every call, triages what's urgent, and captures the rest with details your team can act on.
The problem property management companies know too well
Maintenance calls swamp the office
Routine requests bury your coordinators, while the after-hours flood goes to voicemail — or to your cell.
Emergencies can't wait for Monday
A burst pipe at 2am needs the on-call vendor now, not a message discovered at 9am.
Leasing leads go cold
Prospective tenants call several listings — the first office that answers usually gets the showing.
Built for your calls
How it handles a property-management call
KokuaOS answers, identifies whether the caller is a tenant, an owner, or a prospect, and handles each differently: maintenance requests are captured with unit, issue, and access details and triaged by urgency; true emergencies escalate to your on-call line immediately; leasing inquiries are qualified and booked for showings.
- Captures maintenance requests with unit and access details
- Escalates genuine emergencies to on-call, 24/7
- Qualifies leasing leads and books showings
- Answers rent, hours, and policy questions
Integrations
Connect the systems you use
Through EasyAPI™, you describe the software your property management companie runs on and KokuaOS drafts the connection and actions for your review — so an AI Employee can work in your tools. Connections are configured per business.
Examples businesses ask us to connect
Shown as examples — connect the systems you use via EasyAPI™. How EasyAPI works →
Why not just an answering service?
Answering services take a message and bill per minute. KokuaOS books the work, verifies the caller, and updates your systems — at a flat, predictable cost.
AI receptionist vs. answering serviceProperty management AI receptionist — FAQ
Can it tell an emergency from a routine request?
Yes — you define what counts as an emergency (flood, no heat, lockout) and the assistant triages each call against your rules, escalating true emergencies to your on-call line immediately and queueing the rest for business hours.
Can it work with AppFolio or Buildium?
KokuaOS can connect to your property-management software through EasyAPI™ — you describe the system you use (for example, AppFolio or Buildium) and it drafts the connection for your review. Connections are configured for your company rather than pre-built.
How does it handle leasing calls?
It qualifies the prospect (property, move-in timeline, requirements), answers availability questions from your listings knowledge, and books showings — then sends your leasing team the details.
Will tenants accept talking to an AI?
It answers instantly in a natural voice at hours when the alternative is voicemail. Tenants can always request a person, and urgent calls reach one.
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